As every business has been affected by the pandemic, we are also effected. Here is what has changed due to Corona Virus Pandemic:
1. Demand of paint by numbers kits is the highest in the history. Our factories have to produce new kits to meet demand. All office staff and factory workers are doing double shifts to cope with demand.
2. Due to huge number of orders, dispatch time is increased by 2-10 days. International flight are almost none due to which, Free Shipping is taking 30-45 days, once dispatched.
With INSURED Shipping & Handling (During COVID-19 - 15-30 days), once dispatched, orders will be delivered in 15-30 days.
Due to Huge demand, dispatch time of orders has increased by 2-7 days.
3. Customer queries have increased by tenfold and our staff members have decreased due to lock-downs and other problems caused by COVID-19. Our customer support is working overtime. Please bear with us. Normally our response time is less than 24 hours but as we have more than 20 times customer queries, please give us at least 5-7 days to respond and at most it can take 5 days to respond.
If your tracking code does not show information, please do not worry.
Your order is probably at shipping company's warehouse and waiting to be processed. Orders are taking a little longer in processing. Once they start tracking, they will be delivered very soon.
"We are using dedicated flights for shipping to Normal shipping USA orders. Normal shipping time for this shipping is 5-12 days. However, please keep in mind 12-30 days as there are many problems these days."
Dispatch time is not included in the shipping time.
Custom Orders: Custom photos might take 1-2 weeks to get designed and dispatched. 1 custom photo takes around 3 hours of a designer. These are made specially for you.
Changes & Refunds: If you have changed your mind, you can cancel and get a refund within 3 days of order. After that, cancelling order becomes nearly impossible for us.
Any changes you want can be incorporated in the orders within 1 day of ordering - We will not be able to change address or change anything in orders after 24 hours.
Returns: If you have changed your mind after 3 days of ordering, when the order is delivered at your address. Please contact us for return address. Once the order is returned, we will send you a refund straight away.
Tracking: As every shipping company is having issues, be it SF express, USPS or DHL, please contact shipping company to inquire about delays in shipping and follow the notices on their official website.
Currently MaxNovelty.com offers free shipping for all orders worldwide.
Estimated Delivery Time:
|United States||8-25 days|
|United Kingdom||10-25 days|
|Finland, Sweden, Norway||12-25 days|
|France, Netherlands||10-25 days|
|Rest of the World||
* Logistics, Custom clearance, holidays and unexpected events can cause the orders to deliver later than estimated time.
Our normal dispatch time is 24 hours.
Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.
Our Avg transit time is 14.9 days.
Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.